100% No-Risk Guarantee

If we did not fulfill the order specifications or your merchandise was recieved damaged, you may return it for a replacement. It's part of our no-risk customer guarantee.

Putting Customers First

Silk Road Enterprises has always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced whole-heartedly and Since our inception, we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.

At Silk Road Enterprises we strive to provide a fair and equitable Refund, Return and Cancellation Policies so that our customers are not penalized for making a legitimate return. Our policies are also written to protect us avoid unfair, fraudulent or bad returns giving us the best of both worlds.

About our Refund, Return and Cancellation Policies

The terms and conditions set out in this " Refund, Return and Cancellation Policies " apply to all goods purchased from www.silkroadenterprisecn.com; www.chinesecalligraphyartwork.com; www.hankoinkan.com; or their owners, whether you buy through our websites, over the phone or otherwise.

Together with the Terms of Sale and these Refund, Return and Cancellation Policies form part of a legally binding contract between us and you which you accept whenever you buy goods from www.silkroadenterprisecn.com; www.chinesecalligraphyartwork.com; www.hankoinkan.com; or their owners. All of the terms and conditions in the Terms of Sale will apply equally to these Policies, including any defined terms. In the event of a conflict between the Terms of Sale and the is Refund, Return and Cancellation Policies described herein, the Terms of Sale will apply.

Refunds

1.1 Refunds on custom made goods

We do not provide refunds for any goods that are ordered to your specification (custom ordered goods) once the order is paid for (unless cancelled as per our cancellation policy). In this case, after you have received the payment advice by the relavent payment processor, you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they are damaged.

1.2 Refunds on damaged or incorrect goods

We do all we can to ensure that orders arrive to you correctly and in good condition. Where you place an order through our website(s) and products are delivered damaged you must follow our return procedure and we will provide you a replacement or refund for the original sales price. The customer is soley responsible for insuring a return of the damaged product.

1.3 Refunds of downloadable products

Downloads are not returnable or refundable after purchase. If you need assistance with a purchase or download, please contact us.

1.4 Other

We are unable to offer a 'change of mind' exchange or refund on products or under any circumstances other than those in 1.1, 1.2 and 1.3 above.

Returns

1.5 Your right to cancel “custom made” goods

Please note that in these cases all postage costs incurred are the responsibility of the customer. We are unable to offer a 'change of mind' exchange or retyen. If your purchase is not as described on the www.silkroadenterprisecn.com; www.chinesecalligraphyartwork.com; www.hankoinkan.com; website(s) or were received damaged

Cancellations

1.6 Your right to cancel “custom made” goods

Goods that are ordered to your specification can be cancelled within 24 hours after the order is paid for. In this case, after you have received the payment advice by the relavent payment processor, you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract.

1.7 Your right to cancel "off the shelf" goods

Where you place an order through our website(s) for standard stock products which are not made to your specification you can cancel your order at any time before the goods are shipped by us.

1.8 How to cancel

If you wish to cancel an order please contact us by email at customerservice@chinesecalligraphyartwork.com within 24 hours after the order is paid.

Please have your Order Acknowledgement email and Payment advice at hand and note in the email your order number; payment receipt number and to specify which goods you want to cancel.

Returns Procedure

If your goods are damaged in transit, please follow the following procedure:

• Save the original shipping carton(s) & packaging and merchandise.
• Contact us via email within three days of receipt of the damaged goods.
• We may issue a call-tag and have UPS pick up the damaged items.
• When we receive the items, we will issue you an exact replacement at no extra cost.

We cannot issue a credit or replace damaged items unless the damaged items are returned to us. All claims must be made within fifteen says of receipt of merchandise

Should any merchandise arrive damaged, please retain all packing materials and product. To return your item(s) please pack them in the original tube or box and be sure to specify the reason for the return.

NOTE: We can not be held responsible for delivery delays or errors from the China Post, USPS or other postal services. All shipping and handling charges are excluded from our guarantee. Always inspect your item on arrival.

Foreign Customs:

www.silkroadenterprisecn.com; www.chinesecalligraphyartwork.com; www.hankoinkan.com; or their owners will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. We will not be held liable for any customs duties or taxes that arise from your local customs office. We will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees.

Contact Us

Phone:1(443) 602-9840
E-mail: customerservice@chinesecalligraphyartwork.com
Our customer service department work Monday through Saturday - Between 8 a.m. and 9 p.m.,
we will respond to e-mail requests usually within 24 hour.

Also view our Privacy Policy | Terms of Use | Terms of Sale policies